Reporting to the Regional VP, Operations - Canada, the Operations Manager comes to this position with extensive, relevant industry knowledge, and is well-versed with electrical engineering, maintenance, and technical services solutions, as well as products, competitors and clients within the industries in which Shermco operates.  The Operations Manager, in coordination with the Executive and Senior Leadership team, is responsible for the development and execution of annual business plan and budget, as well as supporting the long-term strategic goals for their designated region and in support of the overall goals of growth and development of the company.  

Within their designation geographical region, The Operations Manager will lead their operational team in providing quality engineering and technical services to their clients, all the while ensuring the safety and morale of their workers and the profitability of the designated cost centers.

• Collaborates with peers under the direction of the Regional VP, Operations - Canada in the development of the annual Business Plan and Budget process
• Responsible for the implementation and execution of the business plan and budget
• Employs measures to ensure annual financial and other strategic goals are met, or exceeded in support of the organization’s growth and financial sustainability targets
• A key driver in the safety & security initiatives for assigned division; leads by example in demonstrating safe work behaviours in all aspects of work
• Direct the branch leadership in achieving their respective financial and organizational objectives, as a part of their overall business plan
• Collaborates with Sales and Executive Leadership to drive regional growth by identifying market opportunities, expanding service offerings, enhancing customer retention, fostering innovation, and adapting strategies based on industry trends to ensure long-term business sustainability.
• Works with the operations staff to ensure clients are provided with superior customer service, opportunities for up-selling other Shermco services, evaluating where and when processes, procedure or policy improvements may be effective
• Acts as a senior level company representative with Shermco clients, developing networks and fostering/maintaining relationships with key clients and establishing effective community relations
• Act as a guide for all members of the team to ensure the processes, procedures and standards are consistently delivered and adhered to, both at the Branch and Company level 
• Identifies, mitigates, and resolves any cross-departmental issues including logistics, manpower, training, tools and equipment, safety and human resources concerns
• Work effectively with other branches to mitigate issues and share tools, equipment, labour and other resources as necessary to support significant project requirements
• Ensures the satisfactory resolution of concerns or issues, intervening in the more complex or sensitive issues with respect to customers, contracts, human resources, or safety
• Work with Human Resources on staff planning and building high performing, effective teams
• Oversee successful completion of projects within assigned operations portfolio, step in and provide support as necessary
• Monitor operational expenses and project profitability; make course corrections and address variances as needed
• Prepare, in consultation with Corporate Accounting, and monitor P&L department budgets
• Analyze and report on the daily, monthly and annual department's key performance indicators and industry trends
• Oversee and facilitate risk management and incident investigation processes conducted by branch safety or department managers

• Completion of a post-secondary diploma, degree, trade or relevant technical program from a recognized Canadian post-secondary education institution; A combination of education and relevant experience will be considered for this role
• Several years progressively responsible experience with at least 5 years in a Senior Management/Operations Management role
• Thorough understanding and knowledge of applicable laws, regulations and industry best practices
• Previous work experience and extensive knowledge of industrial electrical construction, maintenance, engineering, or manufacturing environments considered an asset
• Ability to effectively develop, build and lead high performing teams
• A sense of teamwork and community
• Proven financial capabilities and knowledge demonstrated through experience; a business acumen and superior analytical capabilities
• Demonstrated ability to read and interpret financial documents and spreadsheets
• Exceptional time management, planning, organizing and prioritization skills
• A professional demeanor and a commitment to a high level of customer service
• Ability to collaborate and foster effective relationships with internal peers, senior managers, customers, and clients
• Ability to follow through and complete projects and position requirements to a high level of expected competency
• Proficient with word processing and spreadsheets
• Strong time management, planning, organizing and prioritization skills
• Works well under pressure and makes deadlines
• Works effectively in an entrepreneurial, collaborative environment, and is able to direct and work in harmony with a diverse group of highly motivated and capable individuals
• Solid judgment and critical thinking skills