General Manager, Operations (Protection & Control Focus)
Location: Remote (Canada)

Travel: Up to 50% to project sites across British Columbia and Western Canada

About Shermco Industries
Shermco Industries is North America’s largest independent electrical testing, engineering, maintenance, and repair company. With a strong safety culture and deep technical expertise, Shermco delivers specialized services across power systems, including commissioning, protection & control, field testing, and asset lifecycle management.

Our mission is to ensure reliable, safe, and efficient electrical infrastructure for our clients across utility, industrial, renewable, and commercial sectors.

Shermco Canada is a growing division focused on delivering technical excellence and operational reliability while supporting the energy transition and modern grid demands.

Position Overview
The General Manager, Operations is responsible for leading and overseeing both field operations and overall business operations across assigned regions, with a primary focus on British Columbia. This role operates in a remote capacity, with approximately 50% travel to customer sites and operational locations.

Reporting to the Director, this role ensures the safe, efficient, and profitable execution of electrical testing, commissioning, protection & control, maintenance, and engineering services. The General Manager plays a critical leadership role in driving operational excellence, financial performance, and strategic growth, while ensuring strong alignment between field execution and business objectives.

A key focus of this role is leveraging deep knowledge of protection and control systems to support technical execution, workforce capability, and service quality across complex power system projects.

Operational Execution

• Oversee daily service delivery across electrical testing, commissioning, protection & control systems, and maintenance services
• Ensure work is executed safely, efficiently, and in compliance with Shermco and industry standards
• Lead scheduling, dispatch, and workforce utilization across technicians, engineers, and specialists
• Ensure consistency in documentation, QA/QC processes, and field execution standards
• Support successful project delivery, ensuring timelines, budgets, and client requirements are met

Protection & Control (P&C) Leadership

• Provide subject matter leadership in protection and control systems, including commissioning, testing, troubleshooting, and system integration
• Support development and standardization of P&C procedures, practices, and documentation
• Oversee quality and technical accuracy of relay testing, settings verification, and system validation
• Mentor and develop technical staff in protection & control competencies
• Ensure compliance with NETA, CSA, utility standards, and client-specific requirements

Team Leadership & Workforce Development

• Lead, coach, and develop supervisors, engineers, and field personnel
• Drive workforce planning, recruitment, and succession strategies in partnership with HR
• Foster a culture of safety, accountability, collaboration, and high performance
• Conduct performance management, training, and career development planning
• Support technical capability growth, particularly in protection & control disciplines

Safety & Compliance

• Ensure full compliance with WorkSafeBC regulations and Shermco safety programs
• Enforce adherence to the Canadian Electrical Code (CEC), CSA standards, and NETA guidelines
• Lead safety initiatives, audits, incident investigations, and prevention programs
• Ensure compliance with employment standards and all regulatory requirements
• Promote a proactive safety culture across all field and operational activities

Financial & Business Performance

• Own and manage budgeting, forecasting, and financial performance of operations
• Monitor key metrics including utilization, job costing, margins, and productivity
• Identify and implement cost optimization and revenue growth strategies
• Provide regular reporting and insights to senior leadership
• Ensure financial discipline across project execution and operational spending

Customer & Project Delivery

• Build and maintain strong client relationships through consistent, high-quality service delivery
• Support complex project execution, issue resolution, and escalation management
• Ensure all work meets contractual obligations and exceeds client expectations
• Partner with Sales to support business development and client retention efforts

Cross-Functional Collaboration

• Partner with Safety, HR, Finance, Engineering, and Sales teams to support business objectives
• Align workforce capacity with project demand and strategic growth initiatives
• Drive integration of systems, tools, and processes across the organization
• Escalate risks, resource gaps, and operational challenges as needed

• Bachelor’s degree or diploma in Electrical Engineering, Power Systems, Business, or a related field (or equivalent experience)
• 10+ years of experience in electrical services, power systems, or industrial operations
• Strong experience in protection & control systems, including relay testing, commissioning, and troubleshooting
• Proven leadership experience managing multi-disciplinary field teams and business operations
• Demonstrated experience with P&L management, budgeting, and operational performance oversight
• Strong knowledge of WorkSafeBC, Canadian Electrical Code (CEC), CSA standards, and NETA practices
• Excellent leadership, communication, and decision-making skills
• Experience in workforce planning, scheduling, and large-scale project coordination
• Ability to operate effectively in a remote leadership role with frequent travel (up to 50%)

Work Environment

• Remote-based role with flexibility and autonomy
• Frequent travel to job sites, offices, and client locations across British Columbia and Western Canada
• Dynamic, fast-paced environment supporting critical electrical infrastructure projects

Equal Opportunity Employer | Drug-Free Workplace

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration in accordance with British Columbia and Canadian human rights and employment legislation. Shermco maintains a drug- and alcohol-free workplace in alignment with safety-sensitive industry standards.